Technical Support Channels
A 60–Minute Response Time Guarantee
Each support request you send to us will be responded to within maximum 60 min. If your ticket or e–mail calls for additional assistance from a sysadmin, we will timely forward it and leave a comment to inform you that your matter is being examined. If you make use of our Managed Servers package, all of the server administration services included there will be carried out at a time of your preference.
An Outstanding Client Care Service
- We will be available to you 24/7 to answer any inquiries that you may have regarding our Control Panel or any of the applications that we have pre–installed on your behalf on the server. In case you also require help handling server administration procedures, you can take advantage of our Managed Servers package, which includes data backup storage space, Operating System updates every week, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures.
An Easy–to–Navigate Help Area
We have equipped our Control Panel with a detailed knowledgebase, which includes exhaustive explanations of its features and functionalities. Moreover, we have prepared exhaustive video tutorials that will further disclose to you how to carry out a given action or solve a commonly experienced problem. All the help articles and the video tutorials are readily accessible from each Control Panel section through the Videos and Help buttons in the top right corner.