The availability of the customer and technical support that a shared hosting company provides can tell you a lot about the services that they offer too. When you are allowed to use just emails and / or tickets, you have most likely come across a reseller and not the actual hosting provider. If this is the case, you may have to wait for a couple of days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may need to get hold of the actual website hosting company for additional assistance. When the provider offers you different ways of communication with fast response time that are available at any moment, they are almost certainly the top provider, not just a reseller. Therefore you'll take advantage of timely assistance and top-notch support since they'll have instant access to the servers where your account is. No matter what the trouble - technical or sales, it's always better to get in touch with your web hosting company right away via your favourite way of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance right away, so our shared hosting services include 24/7 technical support and several options for communication. If you do not have an account yet, you can give us a call or use our live chat and speak with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up obtaining a service that you can't use effectively. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs additional investigation. Unlike the vast majority of suppliers on the market, we respond to all the tickets within 1 hour, so you will not need to wait for a whole day. Our support services are available round-the-clock, even during public holidays.