A ticketing system is the most popular channel of correspondence that web hosting companies offer to their customers. It is typically part of the billing account and is the very best way to deal with an issue that requires some time to examine or that has to be escalated to a sysadmin. Thus, all comments given by either party will be stored in the very same location in the event that someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which goes to say that you will need to sign in and out of no less than 2 accounts to perform a particular task or to get in touch with the hosting company’s customer service staff. If you desire to administer a handful of domain names and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. Furthermore, it might take a substantial length of time for the provider to process your ticket request.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never need to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you’re browsing your files or fine-tuning various settings. The ticketing system is being closely monitored 24x7x365 by our client service team representatives and the response time is maximum one hour, but it seldom takes more than twenty minutes to obtain support. In stark contrast to some other companies, we don’t charge more for using the ticketing system, so you can contact us as often as you need and ask for info in regard to any billing or technical issue. You can also see a number of articles, which will help you handle the most commonly confronted complications on your own.