If your hosting service provider offers live chat support, you'll be able to talk to a representative live and learn helpful information or get an issue resolved timely. The main advantage of using chat instead of calling to consult with a live person is that you need just a computer with world wide web access, so you won't pay any fees when you're in a different state or country. Furthermore, it is a lot easier to copy and paste info such as domain names, usernames or error messages i.e. details which are sometimes difficult to provide to the other side over the phone. The real-time chat is also a faster approach to contact the website hosting service provider's support crew in comparison to using a ticketing system. What's more, if some issue needs more time to be taken care of, you are able to do something else entirely while you wait for support on the live chat, so that you won't waste time - something that's impossible in case you are on the telephone.

Live Chat Support in Shared Hosting

As part of the support services that we supply for our shared plans, you'll find live chat support which is online every day, even on holidays. You will be able to contact us regardless if you already own an account or not, as we will help you with nearly anything, ranging from supplying you with basic information about our solutions in case you aren't our customer yet and you're thinking about acquiring one of our plans, to assisting you with creating an email account in an e-mail client. A part of the issues are more technical and time-consuming, which means that you'll need to take advantage of the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a number of things.