One-Hour Response Guarantee
Would you like to learn more about the 1-hour response time guarantee and how you may take full advantage of it in your capacity as client?
Should you ever experience a problem with your website and be unable to tackle it yourself, ask the hosting company’s customer support team to help you bring the site back online. A fast solution would be the perfect scenario, but a lot of hosting companies respond within 24 hours and even more, all the more so if you are doing business with a reseller. Even if the problem can be sorted out easily, your site may not function properly or may not be reachable at all for a prolonged period, so you may lose prospective customers as it’s quite unlikely that anybody would be enthusiastic to come back to a website that’s faulty. That said, you ought to make certain not only that you can reach your web hosting provider, but also that they can answer and help you in a timely manner. If a script update doesn’t proceed as planned or you delete something by chance, for example, the site should be fixed promptly so as to avoid protracted downtime.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any technical support ticket that you post or any e-mail that you write is only 1 hour, even in case you contact us during weekends and national holidays. Whatever the nature of your inquiry or problem may be, we’ll lend a hand straight away and will provide you with the required info to rectify any problem with your sites. The actual reply time commonly doesn’t surpass 15-20 minutes, so you can forget about waiting around for hours and hours to get an issue fixed or even worse – waiting around one whole day only to get a response that more information is necessary whilst nothing’s resolved. We will offer you assistance in an instant simply because we realize precisely how precious time can be in the dynamic online realm. The one-hour response guarantee applies to any billing or technical question that you might have connected with our shared plans.