One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any technical support ticket that you post or any e-mail that you write is only 1 hour, even in case you contact us during weekends and national holidays. Whatever the nature of your inquiry or problem may be, we’ll lend a hand straight away and will provide you with the required info to rectify any problem with your sites. The actual reply time commonly doesn’t surpass 15-20 minutes, so you can forget about waiting around for hours and hours to get an issue fixed or even worse – waiting around one whole day only to get a response that more information is necessary whilst nothing’s resolved. We will offer you assistance in an instant simply because we realize precisely how precious time can be in the dynamic online realm. The one-hour response guarantee applies to any billing or technical question that you might have connected with our shared plans.