In case you have ever had a shared hosting account before or you have dealt with any other type of online service, you're probably well aware from your own experience that for many things it is better to consult with a live person over the phone instead of exchange support tickets or e-mail messages. If you want to learn more about a specific service before you order it or in case something small-scale should be made, for example, it is really easier and a lot faster to get it done real-time. If you're able to speak with representatives over the phone, it's very likely that you are working with an actual web hosting provider, not just a reseller. The level of support that you'll get on the telephone differs between different suppliers - from common matters to expert technical support. Typically most suppliers offer pre-sales assistance and first level telephone support, while more complicated technical matters are managed through electronic mail and / or tickets.
Phone Support in Shared Hosting
We know that the option to speak with a live consultant is rather important, that's why we have three support lines all around the world (USA, UK and Australia) and you're able to contact us over the phone for 14 hours every day. In case you consider purchasing one of our shared plans, for instance, you have the option to phone us and learn more about our services before placing your order in order to make sure that we do match all the system requirements for your sites. Following the purchase, you'll be able to contact us about any kind of sales and / or billing difficulties you may have, or get any kind of general or basic technical info that you need. We have tried to find the balance between telephone and ticket support, so for entirely technical issues you have to use the ticketing system, which will make it easier to track the communication and any new developments in the resolution of an issue.