1 hour ticket response
We are specialized in supplying a prompt and accurate answer to each ticket posted by a customer. Our well–trained customer support engineers will review your inquiry and will offer you the most efficient option. We offer a 1–hour response time guarantee for all trouble tickets. As a matter of fact, the average client support ticket response time has proved to be 20 minutes.
A First–Class Help Desk Support Service
Our client service staff members possess enormous experience in the shared plans realm and are knowledgeable enough to offer a quick solution to your problem. If, however, the situation at hand is not within the competence of a customer service technician, the tech support ticket will be forwarded to a developer or system administrator for additional assistance.
An Intuitive Help Center
Included in the Control Panel is an intuitive Help section, which includes different information sources. You can search through a frequently updated knowledge base offering web hosting account administration articles and website management articles, check out our instructional video tutorials or take a glimpse at the F.A.Q. repository.
